Legal Document

Terms of Use

Company: Lumor Technologies Pvt. Ltd. · Effective: 16 April 2026 · Governs: lumor.tech & app.lumor.tech

01 · Definitions

• “Agreement” — these Terms of Use together with our Privacy Policy and any other policies published by Lumor on the platform, as amended from time to time.
• “Lumor”, “we”, “us”, “our” — Lumor Technologies Pvt. Ltd., a company incorporated under the Companies Act, 2013, with its registered office at 38, 1st Floor, Aswini Layout, 2nd Main Rd, Viveknagar, Ejipura, Bengaluru, Karnataka – 560047.
• “Platform” — the Lumor AI-powered user research software and services accessible at lumor.tech and app.lumor.tech, including all features, tools, APIs, and content made available by Lumor.
• “Customer” — the individual or organisation that has created a Lumor account and is bound by these Terms.
• “Authorised User” — any person the Customer grants access to the Platform within their workspace. The Customer is responsible for all Authorised Users.
• “Subscription” — a paid Starter, Business, or Enterprise plan purchased by the Customer.
• “Free Plan” — the Free tier available at no cost, subject to feature and usage limitations.
• “Customer Data” — all surveys, response data, reports, files, and other content uploaded to or created on the Platform by the Customer or its Authorised Users.
• “Respondent” — any individual who completes a survey distributed by the Customer using the Platform.
• “Panel Recruitment” — Lumor’s managed service for recruiting survey participants on the Customer’s behalf, subject to additional terms and credits.
• “API” — the Lumor application programming interface made available to developers under a separate API access agreement.
• “Intellectual Property Rights” — patents, trademarks, service marks, trade names, copyrights, database rights, design rights, trade secrets, and all other intellectual property rights, whether registered or unregistered.
• “Force Majeure” — any event beyond a party’s reasonable control including natural disasters, war, terrorism, pandemic, government action, internet or power outages, or failure of third-party infrastructure.

02 · Acceptance of Terms

By registering for an account, clicking ‘Sign Up’, or otherwise accessing or using the Lumor Platform, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding agreement
• If acting on behalf of a company or organisation, you are duly authorised to bind that entity
• You have read, understood, and agree to these Terms in their entirety

These Terms constitute a legally binding agreement between you (the Customer) and Lumor Technologies Pvt. Ltd. from the moment you accept them.

03 · The Platform and Services

3.1 What Lumor Provides. Build, configure, and distribute surveys using our survey builder and question library; collect and store survey responses; recruit research participants via our managed Panel Recruitment service; analyse survey data and generate AI-powered insights, Slide decks, and Doc Reports; collaborate with team members within a shared workspace; and access the platform programmatically via the Lumor API.

3.2 Platform Availability. Lumor will use commercially reasonable efforts to make the Platform available and operational. However, we do not guarantee uninterrupted, error-free access. The Platform may be temporarily unavailable due to scheduled maintenance (we will endeavour to provide at least 48 hours’ advance notice where possible), emergency maintenance, events of Force Majeure, or failures of third-party infrastructure. Lumor shall not be liable for any losses arising from temporary Platform unavailability, to the extent permitted by applicable law.

3.3 Platform Updates. Lumor may update, modify, or enhance the Platform from time to time. We may also discontinue features that are no longer supported. Where changes materially affect the Customer’s use of the Platform, we will provide reasonable advance notice.

3.4 Features Marked ‘Coming Soon’. Certain features may be labelled ‘Coming Soon’. These are not yet available and are subject to change, delay, or removal at Lumor’s discretion, and do not form part of any contract until made generally available.

3.5 Free Plan Limitations. The Free Plan is provided ‘as is’ and without warranty to the maximum extent permitted by applicable law. Free Plan users acknowledge that Lumor may apply usage limitations, feature restrictions, or data retention limits to free accounts, and may modify the Free Plan’s features or limits at any time with reasonable notice.

04 · Account Registration and Security

4.1 Registration. To access the Platform, you must create an account by providing accurate, complete, and current information, including: name, gender, date of birth, email address, company name, work profile (industry, job role, job type, company size), and education level. Providing false or misleading information is a breach of these Terms and may result in immediate account suspension.

4.2 Account Security. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at contact@lumor.tech if you become aware of any unauthorised access.

4.3 Authorised Users. The Customer may invite Authorised Users to their workspace and is fully responsible for ensuring they comply with these Terms, managing access rights, and revoking access promptly when authorisation ends. There is no limit on the number of Authorised Users per workspace on any plan.

4.4 One Account Per Individual. Account credentials are personal and non-transferable. Sharing login credentials between multiple individuals is not permitted.

05 · Subscriptions and Billing

5.1 Available Plans. Current pricing, features, and usage limits are published at lumor.tech/pricing.

5.2 Subscription Commencement. A paid Subscription begins on the date the Customer completes payment. For annual subscriptions, the period is 12 months from commencement; for monthly subscriptions, each billing cycle is one calendar month.

5.3 Automatic Renewal. Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. By subscribing, the Customer authorises Lumor to charge the designated payment method at the start of each renewal period. A reminder email is sent before annual renewals.

5.4 Payment. All payments are processed by Razorpay (for Indian Customers, in Indian Rupees) or Stripe (for international Customers). All prices are exclusive of applicable taxes; Indian Customers will be charged GST at the applicable rate. Lumor does not store full payment card details.

5.5 Overdue Payments. If a payment fails, Lumor will notify the Customer and attempt to collect payment for up to 7 days. If payment is not received within this period, Lumor reserves the right to downgrade the account to the Free Plan or suspend access to paid features. Lumor may charge interest on overdue amounts at the rate of 6% per annum.

5.6 No Refunds. All subscription fees are charged in advance and are strictly non-refundable, including for cancellation during a billing period, partial or non-use, downgrading to the Free Plan, failure to cancel before renewal, dissatisfaction with features or AI-generated outputs, or changes to features or pricing after purchase. The only exception is a verified duplicate or erroneous charge caused by a technical error on Lumor’s part. To report a billing error, email contact@lumor.tech within 14 days of the charge with the subject line “Billing Error — [Account Email] — [Date of Charge]”.

5.7 Price Changes. Lumor may change subscription pricing at any time. We will notify the Customer by email at least 30 days before any price change takes effect on their account.

5.8 Cancellation. The Customer may cancel their paid Subscription at any time via account settings or by contacting contact@lumor.tech. Cancellation takes effect at the end of the current billing period, after which the account reverts to the Free Plan.

5.9 Panel Recruitment Credits. Panel Recruitment is a paid add-on service. Credits are non-refundable once a recruitment order has been submitted and confirmed. Unused credits may be carried forward to the next billing period. Credits are non-transferable and have no cash value.

06 · Customer Data and Ownership

6.1 Ownership. All Customer Data — including surveys, response data, reports, and files — belongs to the Customer. Lumor does not claim any ownership over Customer Data.

6.2 Licence to Process. By using the Platform, the Customer grants Lumor a limited, non-exclusive, non-transferable licence to store, process, and use Customer Data solely to provide the Platform’s features and services. This licence terminates when the account is closed and data deleted in accordance with our data retention policy.

6.3 AI Processing of Customer Data. Certain features — including Chat with Data, AI Slide generation, and AI Doc Report generation — use third-party AI service providers to process Customer Data and generate outputs. Lumor’s agreements with these providers prohibit them from using Customer Data for their own model training or any other purpose. Lumor does not use Customer Data to train its own AI models.

6.4 Customer Responsibility for Data Content. The Customer is solely responsible for the content of all surveys created and data collected, and warrants that all activities comply with applicable law, that respondents have been given appropriate notice and consent obtained, that the Customer has a lawful basis for processing respondent data, and that survey content does not violate third-party intellectual property rights.

6.5 Data Export. The Customer may export their survey data, response data, and generated reports at any time while their account is active, in standard formats. The Customer is responsible for maintaining their own backups.

6.6 Data on Account Closure. Following account closure, Customer Data will be retained for 30 days to allow export, then permanently deleted. Lumor is not responsible for any loss of data following account closure.

07 · Respondents and Panel Recruitment

7.1 Customer as Data Controller. When the Customer distributes surveys to Respondents, the Customer acts as the data controller for Respondent personal data; Lumor acts as a data processor under the Customer’s instructions. The Customer is solely responsible for ensuring all data collection complies with applicable privacy law, including obtaining appropriate consent and providing a privacy notice.

7.2 Panel Recruitment. When using Lumor’s Panel Recruitment service, the Customer must not target participants based on protected characteristics in a discriminatory manner, collect sensitive personal data without appropriate consent mechanisms, or conduct research involving participants under 18 without prior written consent from Lumor and appropriate parental consent. Lumor reserves the right to refuse or cancel any order that does not comply.

08 · Acceptable Use

8.1 Permitted Use. The Platform is licensed for lawful user research purposes only, in compliance with all applicable laws and these Terms.

8.2 Prohibited Use. The Customer must not (and must ensure Authorised Users do not):

• Use the Platform for any unlawful, fraudulent, harmful, or deceptive purpose
• Collect personal data from Respondents without informing them and obtaining appropriate consent
• Conduct research targeting individuals under 18 without appropriate safeguards and consent
• Upload content that is defamatory, obscene, harassing, threatening, or infringing
• Transmit unsolicited commercial communications (spam)
• Attempt to gain unauthorised access to the Platform, other accounts, or Lumor’s systems
• Reverse engineer, decompile, or extract source code from the Platform
• Use automated scripts, bots, or scrapers that disrupt our infrastructure
• Resell, sublicense, or white-label the Platform without prior written consent
• Circumvent, disable, or interfere with security features

8.3 Consequences. Lumor may issue a warning, suspend the account pending investigation, terminate immediately for serious or repeated breach, report the matter to authorities, and seek any remedies available under applicable law.

09 · Intellectual Property

9.1 Lumor’s IP. All Intellectual Property Rights in the Platform are owned by Lumor Technologies Pvt. Ltd. Nothing in these Terms transfers ownership of Lumor’s IP to the Customer. 9.2 Customer’s IP. The Customer retains all Intellectual Property Rights in Customer Data. 9.3 Feedback. If the Customer provides feedback, they grant Lumor a perpetual, irrevocable, royalty-free licence to use it to improve the Platform. 9.4 No Unlicensed Use. The Customer must not use Lumor’s trademarks or brand without prior written consent.

10 · API Access

• API access is subject to a separate API access agreement and published rate limits
• The Customer must not use the API to circumvent the Platform’s access controls or terms
• The Customer is responsible for securing their API credentials; lost or compromised credentials must be reported and rotated
• Lumor may suspend API access for accounts that violate these Terms, exceed rate limits, or degrade performance for others
• The API is provided ‘as is’; breaking changes will be communicated with reasonable advance notice

11 · Confidentiality

Each party agrees to keep the other party’s confidential information strictly confidential, use it only for performing obligations under these Terms, and not disclose it without prior written consent. Confidential information does not include information that is or becomes public other than through breach, was known prior to disclosure, is independently developed, or is required to be disclosed by law. The Customer acknowledges that Lumor’s pricing, product roadmap, and technology architecture constitute confidential information.

12 · Warranties

12.1 Lumor’s Warranties. Lumor warrants that it has the authority to provide the Platform; that the Platform will operate materially in accordance with published documentation on paid plans; and that it will provide the Platform with reasonable care and skill. These warranties do not apply to the Free Plan, provided ‘as is’. 12.2 Customer’s Warranties. The Customer warrants it has authority to enter these Terms, that information provided is accurate, that its use complies with applicable law, and that it has obtained all necessary rights and consents. 12.3 Disclaimer. To the maximum extent permitted by law, Lumor makes no further warranties, express or implied. AI-generated outputs should be reviewed and validated by the Customer before use.

13 · Indemnification

The Customer agrees to indemnify, defend, and hold harmless Lumor Technologies Pvt. Ltd. and its directors, officers, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from the Customer’s use of the Platform in violation of these Terms, any claim by a Respondent or third party arising from the Customer’s surveys, the Customer’s violation of applicable law, infringing content uploaded by the Customer, or breach of the Customer’s warranties.

14 · Limitation of Liability

14.1 Cap on Liability. To the maximum extent permitted by law, Lumor’s total aggregate liability shall not exceed the greater of the total fees paid by the Customer in the 12 months preceding the event giving rise to the claim, or INR 10,000 where the Customer is on the Free Plan. 14.2 Exclusion of Consequential Loss. Lumor shall not be liable for loss of profits, revenue, business opportunity, anticipated savings, data, or goodwill, or for indirect, special, incidental, or consequential losses. 14.3 Exceptions. Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

15 · Term and Termination

15.1 Term. These Terms take effect when the Customer accepts them and continue while the Customer maintains an active account. 15.2 By the Customer. The Customer may close their account at any time via account settings or by contacting contact@lumor.tech; termination does not entitle the Customer to a refund. 15.3 By Lumor. Lumor may terminate with 30 days’ notice for Free Plan accounts, or immediately for material or repeated breach, non-payment beyond 14 days, insolvency, or a legal requirement.

15.4 Grace Period for Data Export. For minor or first-time breaches, Lumor will endeavour to provide up to 90 days to export data before deletion. For serious breaches (illegal use, fraud, or major data-protection violations), Lumor may suspend access immediately and delete data without a grace period.

15.5 Effect of Termination. Upon termination, all licences cease, the Customer must stop using the Platform and API, Lumor will delete Customer Data in accordance with the applicable grace period and our Privacy Policy, and provisions that by their nature should survive termination will do so.

16 · Governing Law and Dispute Resolution

16.1 Governing Law. These Terms are governed by and construed in accordance with the laws of India. 16.2 Jurisdiction. The parties submit to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India. 16.3 Informal Resolution. Before formal proceedings, the parties agree to attempt informal resolution; the Customer should contact Lumor at contact@lumor.tech with a written description of the dispute. If unresolved within 30 days, either party may pursue formal legal remedies.

17 · General Provisions

17.1 Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement and supersede all prior agreements. 17.2 Amendments. Lumor may amend these Terms; material changes will be communicated by email and in-platform at least 14 days before they take effect. 17.3 Assignment. The Customer may not assign their rights without Lumor’s consent; Lumor may assign in connection with a merger or acquisition. 17.4 Waiver. Failure to enforce a provision is not a waiver. 17.5 Severability. If any provision is unenforceable, it shall be modified to the minimum extent necessary and the remainder continues in force. 17.6 Force Majeure. Lumor is not liable for failure or delay resulting from a Force Majeure event. 17.7 Relationship. Nothing creates a partnership, joint venture, agency, or employment relationship. 17.8 Notices. Legal notices must be in writing to Lumor Technologies Pvt. Ltd., 38, 1st Floor, Aswini Layout, 2nd Main Rd, Viveknagar, Ejipura, Bengaluru, Karnataka – 560047, contact@lumor.tech. 17.9 Language. These Terms are written in English; the English version prevails over any translation.

18 · Contact

For queries about these Terms of Use or your account:

Lumor Technologies Pvt. Ltd.
38, 1st Floor, Aswini Layout, 2nd Main Rd, Viveknagar, Ejipura, Bengaluru, Karnataka – 560047
Reach us: contact@lumor.tech · Phone: +91 98898 81155

© 2026 Lumor Technologies Pvt. Ltd. All rights reserved.